Billing Term and Condition

SAFE PAYMENT METHODS

We offer diverse, secure payment channels covering global standards to protect your shopping experience:

  • Credit/Debit Cards:
    American Express, Mastercard, Visa, Discover, JCB, Diners Club
  • E-Wallets:
    Apple Pay, Google Pay, PayPal, Shop Pay, Venmo, Elo (Brazil local payment)
  • Security Assurance:
    All transactions use SSL encryption and route to third-party gateways (e.g., Stripe, Braintree), compliant with PCI DSS standards for end-to-end data protection.

CHECKOUT FLOW GUIDE

  1. Payment Process:
    • Click "Checkout" to enter the secure payment page. Save payment info (optional) for one-click checkout on future orders.
  2. International Payments:
    • Support real-time multi-currency settlement (USD, EUR, GBP, etc.). EU users can auto-sync VAT numbers via Apple Pay for streamlined cross-border payments.

ABNORMAL PAYMENT HANDLING

  • Failed Payments:
    If charged but order unconfirmed, contact support@ebootshop.shop with your bank statement; we’ll manually match the order within 1 business day.
  • Refund Policy:
    Unshipped orders are refundable anytime. For shipped orders, refer to our Returns Policy. Refunds process via original methods (1–7 business days).

CUSTOMER SUPPORT CHANNELS

  • Email:
    Send to support@ebootshop.shop (subject: "Payment Issue + Order Number", e.g., "Visa Failure + ORD20250910").
  • Phone:
    Call +1 801 390 7964 (Mon–Fri 9:00–18:00 PST); press 3 for payment 专线.
  • Real-Time Help:
    The "Payment Assistant" widget at checkout answers FAQs (e.g., "Why was my card declined?" or "How to pay with PayPal").