Return policy

Scope of Application

This policy applies to U.S. dress orders. Placing an order confirms your acceptance of return terms tailored for dress-specific features like hemlines and fabrics.

A. 14-Day Return Policy

  • Timeframe: Request returns/exchanges within 14 days of delivery (based on tracking confirmation).
  • Conditions:
    • Items must be unworn, unwashed, with tags and original packaging (note: chiffon/lace requires no snags; voluminous skirts need anti-wrinkle paper).
    • Manufacturer Direct and "FINAL SALE" items (e.g., clearance sizes) are non-returnable.

B. Return Process

  1. How to Apply:
    • Email: support@ebootshop.shop (subject: "Dress Return + Order Number" with issue photos).
    • Phone: +1 (281) 748-3750 (press 3 for dress after-sales).
  2. Instructions: Approved returns receive a shipping label. Unapproved returns will be rejected (custom wedding gowns require pre-approval).

C. Damaged/Wrong Items

  • Contact us within 24 hours with photos if:
    • Quality issues: Unraveling seams, dye unevenness, fabric tears.
    • Incorrect item/size: Received different dress or wrong size (include size tag photo).
    • Shipping damage: Wrinkled hemlines, missing accessories (provide packaging photo).
  • We’ll arrange replacement, exchange, or refund (detailed shots needed for delicate fabrics).

D. Exchange Policy

  • Eligible for:
    • Damaged/wrong items, size discrepancies (with body measurements), defective zippers/buttons.
  • Designer collaborations require inventory check; custom dresses are non-exchangeable.

E. Fee Policy

  • No restocking fees, but personal-reason returns (e.g., wrong size) deduct shipping costs (wedding gowns charged by actual freight).

F. Refund Processing

  • Notification within 3–5 business days of receiving returns.
  • Original payment method refunds take 1–7 days (credit card refunds may align with billing cycles).

G. Discount Policy

  • Unused discounts are non-refundable; "SUMMER CLEARANCE" items refund at paid amount, no price adjustments.

Customer Support

  • Email: support@ebootshop.shop (include order number and detailed photos).
  • Phone: +1 (281) 748-3750 (Mon–Fri 9:00–18:00 EST, dress support line).