Shipping policy

Scope of Application

This policy applies to U.S. dress orders. Placing an order confirms your acceptance of delivery terms tailored for dresses, ensuring clarity on shipping rules for hemlines, sizes, and other specialty items.

A. Shipping Costs

  • Calculation: Shipping fees are real-time at checkout, based on dress weight (e.g., chiffon vs. wool) and delivery region.
  • Free Shipping: Orders over $99 enjoy free standard shipping (contiguous 48 states), excluding custom wedding gowns.

B. Delivery Timeline & Processing

  1. Transit Period:
    • Standard: 3–5 business days (Mon–Fri) for daily dresses.
    • Express: 1–2 business days (for urgent party gowns), fee displayed at checkout.
  2. Order Processing:
    • Cut-off: 5:00 PM EST daily; orders placed after are processed next day.
    • Handling: 1–2 business days (weekends excluded; custom dresses may take 1 extra day).

C. Shipping Methods

  • Carriers: UPS/USPS/FedEx, matched by region (e.g., USPS insured for west coast, UPS Next Day for east coast).
  • Tracking: Sent via email within 12–24 hours; premium dresses include temperature-controlled tracking.

D. Address Changes

  • Modification Window: Email support@ebootshop.shop within 24 hours (include order number, note "Dress Address Update").
  • Restriction: No changes after shipping. Return shipping fees apply for address errors (voluminous skirts require original packaging to prevent wrinkling).

E. Order Cancellations

  • Unshipped Orders: Cancel anytime before dispatch (custom dresses must be canceled before cutting).
  • Shipped Orders: Refer to Return Policy (wedding gowns are non-cancelable).

F. Damaged Parcels

  1. Before Delivery:
    • Reject the package, contact us with photos of damage/wrinkles for reshipment/refund.
  2. After Delivery:
    • Within 24 hours, send photos of the dress tag and damage (chiffon/velvet items require close-ups) for resolution.

G. Manufacturer Direct Shipping (Designer Dresses)

  1. Delivery Method: Standard economy shipping, carrier selected by the manufacturer.
  2. Processing Timeline:
    • Handling: 1–2 business days (possible delays for designer stock, with advance notice).
    • Transit: 1–5 business days (mountain west may add 1 day).
  3. Support:
    • Tracking emailed upon shipment; size adjustment services match in-house dresses.

H. International Orders

  • Key Notes:
    • Duties/taxes are buyer’s responsibility (high-value items like wedding dresses require pre-approval).
    • Customs delays: Provide documents promptly; return fees apply for non-clearance.
    • Transit: 7–15 days; recommend DHL for fast customs clearance.

I. Tracking & Inquiries

  • If no tracking email:
    1. Check spam folder.
    2. View order details (dress fabric and care tips noted).
    3. Contact us at +1 801 390 7964 (press 2 for dress support).

J. Customer Support

  • Contact:
    • Email: support@ebootshop.shop (subject: "Dress Shipping + Order Number")
    • Phone: +1 801 390 7964 (Mon–Fri 9:00–18:00 EST, dress after-sales